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Employees direct business processes with which the business activities are organized. Control measures are included in business processes and IT systems support the processes. An employee gains experience with managing the business processes. Over time, the employee knows the strengths and weaknesses of the organization of the processes. The employee develops implicit knowledge.
Business activities change and so does legislation. In addition, the management wishes to organize business activities more and more effectively. In short, the leadership and management expect the employees to have change skills or change capacity.
Before a company can successfully change the organization of business activities, management and employees must be convinced of the added value and the necessity. Business cases are required at the level of company management, management and employees to enable the change capacity of the employees. The experienced employees will test the business cases against their experiences with the strengths and weaknesses of the organization of the processes.
A change process can only be successful if there is sufficient support from the employees. The company culture is of course a guiding factor for organizing support for change. The decisive factor, however, is the provision of relevant knowledge with which the employee can assess the existing and intended organization of the business activities. Before a change process can be initiated, there are awareness and training programs that bring the knowledge level of management and employees to the right level.
How can we help you?
Do you have questions about organising, implementing or expanding your compliance operations? Our service owner, Caroline Willemse AA RE RFG or her colleagues, would be happy to discuss your specific case.
We find the knowledge development among management and employees in organizing the business compliance function and – as a result of internal audit findings – organizing necessary changes.
Organizing compliance operations, whether or not in conjunction with legal operations, requires an explanation to management and employees. Supported by an awareness and training program, employees will want to know what the job entails, what the benefits are and how to organize. Ultimately, employees expect a business case for the compliance operation.
We manage a training program aimed at effectively organizing the compliance operations. The program affects virtually all business activities because the company makes agreements with partners (for example, customers, employees, suppliers, or self-employed persons) and must be held accountable for compliance with these agreements.
For example, we have developed a ‘trust network and accountability’ training program for companies. The training program is aimed at management and employees. The aim is to make the employee aware of the existence of the trust network, in particular the company-specific information ecosystem, the practical goals and the necessity of the trust network for the effective functioning of the company, the department and also for the employee himself. Meeting a (legal) accountability obligation by management for organizing compliance with legal and contractual obligations requires further explanation, in particular what is practically expected of an employee.
Raising awareness and training management and employees is human work. The messages must match the employees’ perception of the world and the goals and intended paths to them are immediately clear. It is very stimulating that employees can contribute their experiences. The accumulation of knowledge provides an incentive to want to change. It is therefore essential that the knowledge build-up of management and employees is regularly tested and adjusted if necessary.
When organizing the business compliance approach, we use the knowledge and change management program such as the Duthler Academy that develops and supports with a company-specific learning environment.
Our professionals develop generic awareness and training programs that can be made company specific.